Effective date: 31 August 2026
These Terms of Service (the "Terms") govern access to and use of the Pitchbound sales engagement platform at app.pitchbound.com, the website pitchbound.com, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, where applicable, the organisation you represent (the "Customer").
The Service is provided by Pitchbound ApS, Njalsgade 187, 3. 12., 2300 København S, Denmark, company registration number (CVR) 46554302 ("Pitchbound", "we", "us"). A separate order form, subscription agreement, or data processing agreement between Pitchbound and the Customer takes precedence over these Terms in case of conflict.
The Customer is responsible for all activity under its accounts, for keeping credentials confidential, and for ensuring that its users comply with these Terms. The Service is offered to businesses only and not to consumers. Users must be at least 18 years old and authorised by the Customer. The Customer must notify us promptly of any unauthorised use of an account.
Access to the Service is provided on a subscription basis at the prices and for the term set out in the applicable order form or in the Service. New Customers may use the Service free of charge for a 30-day trial period. During the trial the Service is provided as is, telephony usage may be capped, and either party may end the trial at any time. Unless the Customer cancels before the trial ends, the subscription starts automatically at the end of the trial at the price shown when the trial was started. Fees are invoiced in advance and are payable within 14 days of the invoice date unless otherwise agreed. Usage-based charges, including telephony minutes and messages, are invoiced in arrears. Prices exclude VAT. We may change prices with at least 30 days' written notice before the start of the next subscription term. Late payments may accrue interest under applicable Danish law, and we may suspend the Service after written notice if an invoice remains unpaid for more than 30 days.
The Customer and its users must use the Service only for lawful business purposes and must not: (a) use the Service to send unsolicited communications in breach of applicable marketing, telemarketing, or anti-spam laws; (b) record calls or meetings without providing any notice or obtaining any consent required by applicable law; (c) upload content that infringes third-party rights or is unlawful; (d) attempt to gain unauthorised access to the Service or its infrastructure, or interfere with its operation; (e) resell or sublicense the Service without our written consent; or (f) use the Service to build a competing product. We may suspend accounts that breach this section.
The Customer retains all rights to the data it and its users upload to, generate in, or sync with the Service ("Customer Data"). The Customer grants Pitchbound a licence to host, process, and display Customer Data as needed to provide the Service, including generating transcripts, summaries, and other AI-assisted outputs. Pitchbound processes personal data in Customer Data on the Customer's behalf under the data processing agreement and as described in our Privacy Policy. The Customer warrants that it has the necessary rights and legal basis for the Customer Data it provides and for the recordings it makes.
The Service includes calling and messaging features delivered through third-party telecommunications providers. Telephone numbers made available to the Customer through the Service remain the property of Pitchbound or its providers and are allocated for use during the subscription term only; the Customer acquires no right to keep or port a number unless agreed in writing. Swedish telephone numbers used in the Service are held by Vase Holding AB, org. no. 559587-9148, a company affiliated with Pitchbound, which provides them to Pitchbound for use by Customers. The Customer must comply with the numbering, caller identification, and telemarketing rules of each country it calls into, and must provide accurate business information where a regulator or provider requires it for number allocation. The Service does not support emergency calls (such as 112) and must not be relied upon for contacting emergency services. Use of the calling and messaging features is also subject to the acceptable use policies of our telecommunications providers, and the Customer must handle opt-out requests (for example, STOP replies to text messages) promptly. Call quality and availability depend on public telephone networks and the Customer's internet connection, which are outside Pitchbound's control.
The Service integrates with third-party services such as CRM systems, calendar providers, and meeting platforms. Use of those services is subject to their own terms. Pitchbound is not responsible for third-party services, their availability, or changes to their interfaces, and may modify or discontinue an integration with reasonable notice.
Transcripts, summaries, suggestions, and other AI-generated outputs are produced automatically and may contain errors. They are provided as decision support and do not constitute professional advice. The Customer is responsible for reviewing AI-generated outputs before relying on or acting upon them.
Pitchbound and its licensors own all rights in the Service, including software, design, and documentation. These Terms grant the Customer a non-exclusive, non-transferable right to use the Service during the subscription term. Feedback about the Service may be used by Pitchbound without restriction.
Each party will keep the other party's non-public information confidential and use it only to perform under these Terms, except where disclosure is required by law. This obligation survives termination for 3 years.
We aim to keep the Service available at all times but do not guarantee uninterrupted operation. Planned maintenance is announced in advance where practicable. Support is provided by email at hello@pitchbound.com during Danish business hours, unless a service level agreement provides otherwise.
The Service is provided "as is". To the extent permitted by law, Pitchbound disclaims all implied warranties, including fitness for a particular purpose and non-infringement, and does not warrant that the Service will meet the Customer's requirements or be error-free.
To the extent permitted by law, neither party is liable for indirect or consequential loss, including loss of profit, revenue, or data. Pitchbound's total liability under these Terms in any 12-month period is limited to the fees paid by the Customer for the Service in that period. These limitations do not apply to liability for gross negligence, wilful misconduct, or breach of confidentiality.
The Customer will indemnify Pitchbound against third-party claims, fines, and reasonable costs arising from the Customer's Customer Data, its recording of calls or meetings, or its breach of section 4 or of applicable telemarketing, data protection, or telecommunications law.
Subscriptions run for the term set out in the order form and renew automatically for successive periods of the same length unless either party gives written notice at least 30 days before the end of the current term. Either party may terminate for material breach that is not cured within 30 days of written notice. On termination, the Customer's access ends and Customer Data is deleted in accordance with the Privacy Policy; the Customer may export its data before the end of the term.
We may update these Terms and the Service from time to time. Material changes to the Terms are notified by email or in the Service at least 30 days before they take effect; continued use after that date constitutes acceptance.
These Terms are governed by the laws of Denmark, excluding its conflict-of-law rules. Disputes are subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark, unless mandatory law provides otherwise.
Neither party may assign these Terms without the other party's written consent, except to an affiliate or a successor in a merger or sale of business. Neither party is liable for delay or failure caused by events beyond its reasonable control, such as network outages, provider failures, or government action, other than payment obligations. If any provision is held unenforceable, the remainder stays in effect. These Terms, together with any order form and data processing agreement, are the entire agreement between the parties regarding the Service.
Pitchbound ApS
Njalsgade 187, 3. 12.
2300 København S
Denmark
CVR 46554302
hello@pitchbound.com
© 2026 Pitchbound ApS · CVR 46554302
+45 91 72 39 78 · hello@pitchbound.com
Njalsgade 187, 3. 12., 2300 København S